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Care and help · Urgent help desk

Know when help cannot wait

Keep the help plan and product information close at hand. Use these descriptions to explain a concern when asking for help.

Severe allergy calls for emergency help

MedlinePlus, the health information service of the U.S. National Library of Medicine, describes a severe allergic reaction as a life-threatening emergency (September 17, 2026).

  • Its listed signs include trouble breathing, trouble swallowing and swelling of the face, eyes or tongue (September 17, 2026).
  • For severe allergy symptoms, MedlinePlus directs people to emergency help, including the nearest emergency department (September 17, 2026).

A severe response to infection is urgent

An extreme bodily response to infection is called sepsis. The Centers for Disease Control and Prevention (CDC) identifies it as an emergency that threatens life (September 17, 2026).

  • Possible signs listed by CDC include confusion, extreme pain, a weak pulse, shortness of breath and either fever or feeling very cold (September 17, 2026).
  • Use those descriptions to explain a concern to emergency care staff, rather than trying to settle the cause on this page.

Keep the product information available

Use the label or a clear photo to find the name when describing the product.

  • Explain what happened in your own words.
  • Mention the medicine name if you know it.
  • Use the contact details in your care plan for later questions.

Report a concern after getting care

Patients can report a suspected medicine problem through MedWatch, the Food and Drug Administration’s (FDA) reporting service (September 17, 2026).

  • Filing a report documents a concern without proving the product was its cause (September 17, 2026).
  • Keep the medicine name and a description of what happened for the report.

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